Aftersales Specialist (Maternity Cover – Fixed Term Contract,12 months)

We are currently looking for an experienced Aftersales Specialist to join our team on a fixed-term basis to provide maternity cover within our Aftersales division in Burntwood. The contract is expected to last for up 12 months; however, it may end earlier or be extended depending on business needs and the return of the substantive postholder.

The successful candidate must have a proven track record within an Aftersales / Motor Vehicle environment and an absolute understanding and passion for exceptional Customer Service. We focus on employing the very best staff who can display excellent customer satisfaction, whilst making every contact with our company a great experience to ensure a long-lasting relationship.

The Aftersales Specialist role requires someone who is well organised, has a strong attention to detail, is customer focused and who is confident in a busy working environment. Full product training will be given but prior knowledge of any of our brands would be advantageous. In exchange, you can expect a friendly working environment, a supporting team and benefits commensurate with an organisation of this scale.

About Acorn Motor Group

Established in 2019, Acorn Motor Group has grown to operate six sites across the region, offering sales and aftersales for new and used cars from Kia, Suzuki, and MG.
We’re also proud to be an Approved Ford Service and MOT Centre and a Citroën Approved Service Centre.

What you’ll be doing

• Managing customer bookings and workshop appointments.
• Keeping customers informed throughout the repair process.
• Liaising with technicians to ensure work is completed efficiently.
• Preparing estimates and explaining work carried out.
• Delivering an exceptional customer experience from start to finish.
• Supporting the Aftersales team to achieve departmental objectives
• Working closely with colleagues across the dealership to ensure a seamless customer experience.

Essential:

• Motor Trade Service Advisor: 2 years experience or similar Aftersales role
• A genuine desire to deliver the highest standards of customer engagement and satisfaction
• A team player with a confident and friendly manner
• Ability to work with company processes / systems
• Be able to manage the booking system to make sure appointments are logged correctly and time slots filled
• Manage each customer journey from start to finish
• Excellent communication skills
• A great outgoing personality
• Keen eye for detail
• Comfortable working in a fast-paced environment
• Forward thinking mentality
• Confident and friendly telephone manner
• Full UK Driving license

What we offer

• Up to 28 days holiday allowance plus bank holidays
• Company pension
• Employee discounts, including company car scheme (after 6 months), discounts on servicing and repairs)
• Friendly and supportive team
• Manufacturer training and development opportunities
• Opportunity to gain experience with leading automotive brands
• Company events
• Designated site Mental Health First Aiders

If you're passionate about delivering exceptional customer service and are looking to join a supportive team within a successful automotive business, we'd love to hear from you. Please send your CV along with a covering letter explaining why you’d be a great fit for the role.

Job Type: Fixed-Term Contract (Maternity Cover – 12 months)

Acorn Motor Group is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.