Here at Acorn Motor Group we are delighted to announce that our Burntwood Kia dealership has received its Electric Vehicle Approved (EVA) accreditation.
The Electric Vehicle Approved (EVA) scheme has been developed by the National Franchised Dealers Association (NFDA) to recognise retailers’ excellence in the electric vehicle sector. EVA is endorsed by the Government’s Office for Zero Emission Vehicles (OZEV) and the Energy Saving Trust (EST).
Following the success of EVA’s first year, which saw over one-hundred dealers obtain accredited status, the Government has renewed its co-sponsorship of the scheme.
The scheme encourages dealerships to further develop their ability in selling and servicing electric vehicles. It recognises dealers’ expertise in the electric vehicle sector and promotes industry standards for the benefit of the consumer.
The Energy Saving Trust (EST) independently audits individual dealerships to verify that they meet a set of standards covering EV sales and aftersales. These include the customer qualification process, staff knowledge and training, EV demonstration and handover processes as well as availability of EV service bays and charge points on site.
At Acorn Motor Group, we are always striving to improve and offer the highest quality of service to our valued customers. Our Burntwood Kia branch becoming EVA approved gives an insight into the hard work that our employees consistently carry out behind the scenes and highlights our commitment to customer satisfaction, EV travel and the future of the motor industry.
- To gain the accreditation, our staff have undertaken intensive training.
- All colleagues must also show a solid understanding of all electric and hybrid model variants.
- Aftersales and technical staff have also received comprehensive training.
- Areas where our staff have demonstrated their knowledge include: charging an EV, different driving modes and their impacts, electric driving range and fuel consumption for plug-in hybrid electric vehicles (PHEV), guidance on servicing and maintenance of an EV etc.
James Platt, Managing Director commented: “We are delighted to receive our EVA accreditation. Customers can be reassured that at Burntwood Kia they will receive the best advice and support when buying an electric vehicle.”